Yes, of course. The products come from the official Habanos importer for the Swiss market, Intertabak AG, who affix their control labels after opening the boxes once. For our part, we check them on arrival and before shipment to you to ensure that the cigars meet all our quality standards, guaranteeing the best customer experience.

Simply go to the product page on our website. In order to offer you a rich and varied catalog, we distinguish between "In stock" and "Available" items. Products in stock are physically in our warehouse. On the other hand, available products will be transferred to our main warehouse within 24 to 48 hours before being prepared for shipment (excluding school vacations and public holidays).

Go to the product page for which you want to know the next availability. Enter your e-mail address in the field provided and you'll receive an e-mail once the item is available again. Please note that this feature is only available to users who have an account and are logged in. Please note that some products, particularly Cuban ones, are in high demand and therefore sell out very quickly once the notification has been received.

This notification is generated automatically by our system when the product is back in stock in our warehouse, having passed all the necessary checks. However, depending on the product, demand can be particularly high, and it is possible that the product will be out of stock again very quickly. We recommend you to be reactive to have a chance to order a box.

The prices of our cigars are set by the importers and adapted to the destination market. In Switzerland, importers set a public price, which corresponds to the recommended retail price. Price variations between different countries can be explained by differences in tobacco taxation. Be cautious: prices that are significantly lower than usual may suggest a counterfeit product. We advise you to buy only from reliable sources to guarantee the authenticity of your cigars.

We take the storage of our cigars very seriously, to ensure that the factors essential to their preservation and quality are maintained. Our cigars are stored in a controlled environment where humidity and temperature are strictly regulated. We use state-of-the-art humidifiers and hygrometers, periodically checked by specialized external bodies, to maintain an ideal relative humidity level between 70% and 73% and a constant temperature of around 16°C to 18°C. All these facilities ensure that each cigar retains its aroma and quality until it reaches your hands.

We do not offer a reservation service for our products. However, we invite you to contact us directly by telephone. We'll be happy to discuss a solution tailored to your specific needs and assist you with your purchase.

We are committed to supplying only authentic, high-quality products. All our cigars come directly from the brands' official importers. For Cuban cigars, each box is secured with official authentication seals. To check the authenticity of your Cuban cigars, please visit our dedicated page: https://cigarpassion.ch/tracabilite-et-garantie/.

Yes, to place an order on our site, you must select products with a minimum value of 200 CHF, excluding shipping costs. This policy enables us to maintain a high standard of service and ensure efficient management of our shipments.

To place an order on our site, you must be at least 18 years old.

If you have not received an e-mail confirmation of your order, this may indicate that the payment has not been accepted. We recommend that you first check whether the confirmation e-mail has found its way into your spam folder. If this is not the case, please contact our customer service department for assistance and clarification.

Once your order has been confirmed, it is unfortunately not possible to add products or modify it. However, you are always welcome to place a new order with additional items of your choice.

We accept a variety of payment methods to make shopping easier. You can pay by credit card, including American Express, Diners Club, Maestro, Mastercard and VISA, as well as by PayPal, Union Pay and bank transfer. For our customers in Switzerland, options also include TWINT, Postfinance Card, and Postfinance E-Finance.

Your order will be processed as soon as we have received the funds in our bank account. It is important to reference your order number when transferring funds to facilitate tracking and avoid delays. Please note that if the funds are not received within 5 working days, the system will automatically cancel your order.

This scenario may occur when there is a communication problem between the payment system and our website. This may result in your card being debited without the order being validated on our side. We invite you to prepare a statement showing the debit in question and contact our customer service department.

You can pay for your orders in Euros (EUR) or Swiss Francs (CHF).

Please take a screenshot of the error message and contact our customer service department for assistance.

To protect your data, all our payment pages use the HTTPS protocol, indicated by "https://" at the beginning of the URL in your browser's address bar. This protocol guarantees that the information you enter is secure and encrypted.

You can check the status of your order directly in your personal space on our website. Go to the "Orders" section, where you'll find details and progress on all your current orders.

We treat every order with the utmost care to ensure that your cigars arrive in perfect condition. Processing your order, including payment verification, quality and packaging, usually takes between 3 and 10 working days before shipment. This allows us to ensure that everything is in order for your cigars to be ready for their journey to you.

We place the utmost importance on the quality and integrity of our products during shipment. Every order undergoes rigorous quality control by our logistics team to ensure that products meet our high standards. We assure you that each product is prepared with the utmost care to avoid any damage during transport, so that you receive your cigars in the best possible condition.

If you have not yet received the tracking number, this may indicate that your order is still being processed by our team, or that the e-mail containing the tracking number has been directed to your junk e-mail folder. We recommend that you check this folder. If you can't find the e-mail, please contact our customer service department or the shipping company directly for detailed information on the status of your order.

The list of countries to which we ship is regularly updated according to various logistical and political factors. If you cannot find your country in the drop-down list when entering your shipping address, it means that we no longer or not yet offer this service for that destination. Please check back periodically, as our shipping options may expand to new countries in the future.

Delivery is free within Switzerland. For all other destinations, shipping costs are determined according to the destination country and the number of items ordered. Specific costs for each destination will be clearly indicated when you finalize your order.

It is possible to change the shipping address of your order. To do so, please contact our customer service department immediately. We will examine the possibility of this change as we progress with the preparation of your order. Please note that if the new address changes the original destination, additional administrative and/or VAT charges may apply.

We do not currently offer an express delivery service due to logistical and administrative constraints. We prefer to avoid disappointment due to potential delays.

As a general rule, we ship orders via Swiss Post, with countersignature to guarantee secure, traceable delivery. For specific destinations, we forward your order to an external logistics company, which selects the most suitable carrier according to the region.

If you suspect that your parcel has been lost in transit, we recommend that you contact the carrier responsible for delivery directly to obtain detailed information on the current condition of your parcel. Once you have gathered all the necessary information, please contact our customer service department. We will then be able to guide you through the next steps and help you resolve the problem.

If you were not available to receive your parcel, it will usually be dropped off at the nearest post office. You can use the tracking number sent to you to check the precise location of your parcel. We recommend that you contact the post office using this number for detailed instructions on how to collect your parcel. They will usually hold the parcel for a limited period, allowing you to collect it at your convenience.

Tracking information is available on the carrier's website. A confirmation e-mail has been sent to you informing you of the tracking number. You can also contact the carrier to find out more about the status of your package.

When you place an order on our site, you have the option of choosing the shipping method. Select pick-up and we'll contact you when your order is ready and available. Please note that your order will be held in our boutique for 15 days. After this period, storage charges will apply.

During the checkout process, you can select the number of shipments you require. If your order has already been placed, please contact our customer service department for detailed instructions on how to proceed and to settle any additional charges. Additional charges may apply depending on the stage of order preparation.

As soon as we receive the parcel in our warehouse, we check the general condition of the products. Our customer service department will then contact you to inform you of the procedure to follow. Please note that the parcel must be resent at least once before we can consider a refund. If we do not receive a response from you within 6 months, the items will automatically be returned to stock.

If your products arrive damaged, please refer to the terms and conditions of sale for the claims procedure. Then contact our customer service department by e-mail, quoting your order number.

There are many reasons why a carrier may return a parcel, the most common of which are refusal to pay the costs of importing the products into the country, incorrect entry in the shipping address, or an error in the customs declaration. To resend your parcel, return, repackaging and reshipment fees will have to be paid. Please contact our customer service department for detailed instructions on how to proceed. In the event of a proven error on the part of the company, we will cover the cost of resending the parcel.

It is important to take photos of the box and its interior with the boxes visible so that we can visualize the items received. Then contact our customer service department by e-mail to send them the photos, taking care to explain your case.

Cancellation of an order is subject to charges in accordance with our general terms and conditions. For details and cancellation procedures, please visit https://cigarpassion.ch/conditions-generales/.
If you wish to cancel your order, please contact our customer service department as soon as possible. Please note that once the order has been prepared for shipment, it will no longer be possible to cancel it.

We understand that cigar selection is a matter of personal taste, and we strive to provide detailed descriptions to help you make your choice. However, due to the nature of cigars, we cannot accept returns or exchanges for reasons of taste.

We usually process refunds within 2 to 3 working days of your request being approved. After that, bank processing times may vary. In general, it can take between 5 and 10 additional working days for the amount to appear in your account, depending on your bank or card issuer.

All refunds will be made using the same method of payment used to validate the order. For example, if you paid by credit card, the amount will be credited to that same card.

You can find all the information about the storage and processing of your data on the Privacy policy.

If you've forgotten your password, you can reset it easily. Go to the authentication page and click on the "Forgot password" option. Then enter your e-mail address in the field provided. We'll email you a link to set a new password.

You can easily download the invoice for your order by accessing your personal space on our website. Log in and go to the "Orders" tab. Here you'll find all the information about your previous purchases, including the corresponding invoices in PDF format, available for download.